CUSTOMER FEEDBACK
VFS aims to provide an efficient service to their customers. If you have a complaint,
we would like to know about it as soon as possible. We shall acknowledge promptly
and ensure a comprehensive and timely redress of your complaint to the best of our
ability. Every Australia Visa Application Centre operated by VFS maintains a Complaint
Register for the benefit of applicants. The Supervisor of the Visa Application Centre
shall provide access to the Register on demand.
Alternatively, you can e-mail your complaint
to FeedbackAuIndia@vfshelpline.com
(for Feedback / Complaint in India) or
to
FeedbackAuNepal@vfshelpline.com(for Feedback / Complaint in Nepal).
You can also Fax in your complaint at
+91 11 42658208
If you wish to complain about the service you received from VFS, you may
submit your complaint direct in person at a Visa Application Centre (s).
In all cases please provide -
- Your name,
- Address,
- Telephone number and
- A clear description of your complaint with as much detail of names, dates, places
and other background as possible.
If you are a VISA applicant then please provide following details as well -
- You’re Date of Birth
- Type of Application
- Any Application reference number(s)/Passport Number (s)
We will take your complaint seriously, and will try to provide a full reply within
2 working days. If we cannot give you a full reply within this time we will tell
you when we expect to do so and keep you up to date with progress.
In the unlikely event that you are not satisfied with our response, you can escalate
your complaint to “The Australian High Commission”; you can use the given
link to express your views to the Australian High Commission.
http://www.immi.gov.au/contacts/forms/services/
Appreciation
We welcome your reviews on the support we provide. They will help us to identify
what we do well and what we could do better. If you have any comments on the support
you have received, please feel free to write in the compliments register.
VFS, of course, is keen to hear from you if you have received outstanding service
from a particular member of our team and would be delighted to receive your recommendations.
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