TERMS AND CONDITIONS

This website is maintained for your personal use and viewing. Access and use by you of this site constitutes acceptance by you of these Terms & Conditions, which take effect from the date of first use. Throughout this document, the terms 'we', 'us' and 'our' refer to VFS Global Services Private Ltd. and the terms 'you' and 'your' refer to you the user.

Declaration

Before final submission of the electronic application, you will be required to confirm that you have read the Declaration by signing in the box provided. You should do this by entering your name. This Declaration must be signed by you, the applicant, personally, and not by a representative or any other person acting on your behalf. An application for a person under the age of 18 may be completed by the parent or legal guardian.

General:

Refund policy

The application processing fees once submitted are non-refundable regardless of the outcome of the application.

Intellectual property

The names, images & logos identifying VFS, Australian visas and the HO are proprietary marks of those organisations. Copying our logos and / or any other third party logos accessed via this website is not permitted without prior approval from the relevant copyright owner.

Hyper linking to us at VFS

You do not have to ask permission to link directly to pages hosted on this site. However, we do not permit our pages to be loaded to frames on your site. The VFS pages must load into the user's entire window.

Hyper linking by us at VFS

We are not responsible for the content or reliability of websites to which we link, nor should the listing be taken as an endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of linked pages.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus programme on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption, or damage to your data or your computer system which may occur whilst using material derived from this website.

Disclaimer

The VFS website and material relating to Government information, products and services (or to third party information, products and services) is provided 'as is' without any representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential use or damage, or any loss or damage including, whatsoever arising from use of or loss of use of data or profits arising out of or in connection with the use of the VFS website.

Feedback

We welcome your feedback. You can contact us by e-mail.

Comments & Questions

If you send an e-mail or letter to info.auin@vfshelpline.com asking for information, we may need to contact other Government departments to find that information. If your question is technical, we may need to pass it on to our technology suppliers. We do not pass on any of your personal information when dealing with your enquiry unless you have given us the permission to do so. Once we have replied to you, we keep a record of your messages for up to 1 month for reference and audit purposes, after which it is deleted.

What happens when I link to another site?

The VFS website contains links to other websites, both of government departments and of other organisations. This privacy policy applies only to our site so you should always be aware when you are moving to another site and read the privacy statement of any site, which collects personal information.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we will share it with other parties.